Customer Care Specialist — Remote

Job overview

The Customer Care Specialist is a fully remote, full-time role listed in Kansas City, MO. Compensation is not specified. The posting describes a people-focused environment centered on helping customers find solutions. The role exists to provide responsive, consistent assistance throughout customers’ service experiences. The specialist answers questions, researches solutions, coordinates with providers when needed, resolves routine concerns, records interactions, and follows up with customers.

What you'll do

• Respond to customer questions and requests
• provide courteous assistance and relevant information
• research solutions
• assist with reservation and service-related questions
• coordinate with providers when necessary
• help resolve routine concerns
• maintain accurate interaction records
• provide timely follow-up and communicate updates.

What we're looking for

Skills & competencies

customer care specialist

remote

full-time

kansas city mo

catalystcareernetwork

customer service

reservations

service questions

provider coordination

customer records

flexible scheduling

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible scheduling, training, ongoing support, and professional development.

Why this role

Fully remote environment, flexible scheduling, training, ongoing support, and professional development; previous customer-service experience is helpful but not required.

About the employer

Catalystcareernetwork is hiring for this role. Industry: All Other Travel Arrangement and Reservation Services. Sector: 56.