Product Quote & Customer Support Specialist

Job overview

The Product Quote & Customer Support Specialist is an onsite, full-time position in West Chester, OH. Compensation is not specified. The role supports 3dB Labs customers seeking accurate, timely quotes for the company’s products and solutions. The specialist gathers customer and product requirements, prepares and reviews quotes, answers routine questions, and follows up on open opportunities. By coordinating with internal teams and technical experts, the role helps customers get clear information and keeps quote opportunities moving forward.

What you'll do

• Prepare accurate, timely quotes
• gather quantities, product options, customer requirements, pricing, and delivery needs
• coordinate with Engineering, Product, Production, Business Development, and Field Applications. Clarify customer needs, answer routine questions, refer technical or unusual questions to internal experts, review quotes against pricing and product guidelines, follow up on open quotes, maintain organized records, improve quoting resources, and prepare basic reports.

What we're looking for

Skills & competencies

product quotes

customer support

full-time

onsite

west chester oh

3db labs

quote preparation

customer service

sales support

cross-functional coordination

quote follow-up

u.s. citizenship required

Work arrangement

• Weekend coverage required

Why this role

Training is provided to learn the products and their configurations. Prior software, engineering, or highly technical experience is not required; U.S. citizenship is required.

About the employer

3dB Labs is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.