Automotive Service Advisor

Job overview

The Automotive Service Advisor role is onsite in Canton, TX, with stated annual earning potential of $60,000–$80,000 based on experience and performance. The advisor works in Canton Ford’s Service Department as the connection between customers and technicians. The advisor guides customers from vehicle write-up through completed repair and delivery, explaining service needs and coordinating repair work. The role supports customer satisfaction, accurate repair orders, and repeat and referral business.

What you'll do

• Greet customers
• document service concerns
• prepare and manage repair orders
• review vehicle history and recommend scheduled maintenance
• communicate technician findings and repair recommendations
• provide estimates and obtain authorization
• update customers on repair status, pricing, and timing
• coordinate with technicians and the Parts Department
• schedule appointments and handle service calls
• follow up on declined services
• assist with warranty and recall repairs
• maintain accurate documentation and customer satisfaction.

What we're looking for

Skills & competencies

automotive service advisor

customer service

repair orders

service department

vehicle maintenance

customer communication

full-time

canton tx

canton ford

$60k–$80k/year

performance-based pay

ford training

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• medical, dental, vision, and life insurance available
• paid time off
• employee vehicle purchase opportunities
• Ford training and professional development
• career advancement opportunities.

Why this role

Performance-based compensation; Ford training and professional development; employee vehicle purchase opportunities and career advancement opportunities.

About the employer

Canton Ford is hiring for this role. Industry: General Automotive Repair. Sector: 81.