Customer Service Representative

Job overview

The Customer Service Representative role is fully remote; the listing is associated with Miami, FL, and does not specify a broader geographic scope. Compensation is $35,000–$70,000 per year. THT Inc’s posting focuses on customer assistance with travel-related inquiries, reservations, and service requests. The representative researches options, coordinates bookings, and keeps customers informed throughout the service process. Accurate records and follow-up help resolve requests and support a responsive customer experience.

What you'll do

• Respond to customer inquiries and service requests
• research hotels, accommodations, activities, and transportation
• assist with bookings and reservations
• review availability and confirmations
• provide updates
• handle modifications and special requests
• maintain customer records
• follow up on outstanding requests
• communicate with service providers.

What we're looking for

Skills & competencies

customer service representative

remote

tht inc

$35,000–$70,000/year

reservations

travel research

hotel accommodations

customer inquiries

booking support

service requests

customer records

online platforms

training

professional development

Work arrangement

• Weekend coverage required

Benefits & perks

• Onboarding and training
• ongoing professional development
• continuing education opportunities
• online tools and resources.

Why this role

Remote work environment with onboarding and training, ongoing professional development, and continuing education opportunities.

About the employer

THT Inc is hiring for this role. Industry: All Other Travel Arrangement and Reservation Services. Sector: 56.