Senior Global Key Account Manager

Job overview

The Senior Global Key Account Manager role is onsite in Ontario, CA, and compensation is not specified. Arvato’s posting focuses on supporting high-end clients and coordinating service delivery across business lines and global teams. The manager oversees day-to-day account operations, service levels, client reporting, invoicing, and issue resolution while leading a local team of 9–12. The role also manages account financial performance and coordinates projects and process improvements with clients and internal teams.

What you'll do

• Identify and resolve emerging issues
• communicate program changes to team members
• monitor volumes and service levels
• manage change requests and new projects
• coordinate global service delivery and best-practice sharing
• streamline procedures
• oversee client reporting and invoicing
• follow up on payments
• manage P&L, budgeting, forecasting, and costs
• lead a local team of 9–12.

What we're looking for

Skills & competencies

senior global key account manager

ontario ca

arvato

key account management

client service delivery

warehousing

distribution

3pl

team leadership

p&l management

client reporting

global team coordination

20% global travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and disability insurance
• 401(k) match up to 6%
• paid time off and holidays
• flexible spending accounts
• employee assistance program
• tuition reimbursement, scholarships, training, and commuter benefits.

Why this role

The posting requires openness to global travel of 20%.

About the employer

Arvato is hiring for this role. Industry: Freight Transportation Arrangement. Sector: 48.