Front Desk Monitor, Michael’s House

Job overview

The Front Desk Monitor, Michael’s House role is onsite in Albany, NY. Compensation is $18.91–$23.57 per hour. The position supports Michael’s House Permanent Supportive Housing, a 20-unit facility serving families and individuals who are homeless or at risk of homelessness. The monitor helps maintain a supportive, safe, and stable environment for residents and staff by managing front-desk and office operations, maintaining facility safety, and responding to conflicts or crises with communication and de-escalation skills.

What you'll do

• Build professional relationships with residents, staff, service providers, and community resources
• manage daily office operations, reception, filing, word processing, records, and supply inventory
• identify, report, and resolve facility issues
• de-escalate and intervene in crisis situations using mediation and communication skills
• protect client confidentiality and follow agency policies and procedures.

What we're looking for

Skills & competencies

front desk monitor

michael’s house

supportive housing

homeless services

administrative support

crisis intervention

albany ny

weekend schedule

saturday and sunday

4:00 p.m.–12:00 a.m.

$18.91–$23.57/hr

st. catherine’s center for children

Work arrangement

• Weekend coverage required

Benefits & perks

• Pension plan
• 403(b)
• eligible employment may qualify for Public Service Loan Forgiveness
• travel and mileage reimbursement
• medical, dental, and vision plans
• $600 annual well-being reimbursement
• combined leave time and paid holidays
• employer-paid life insurance
• paid training and certifications
• tuition assistance and reimbursement
• career development opportunities.

Why this role

Supports a permanent supportive housing program and includes weekend shifts Saturday and Sunday, 4:00 p.m.–12:00 a.m., with some holidays.

About the employer

St. Catherine's Center for Children is hiring for this role. Industry: Other Residential Care Facilities. Sector: 62.