Healthcare Customer Service Representative, Remote (Texas)

Job overview

The Healthcare Customer Service Representative role is described as work from home or from the Marshfield, WI office; the listing also identifies a Texas location. Compensation is not specified in the posting. RevCycle Careers focuses on employee development and healthcare revenue-cycle customer service. The representative handles patient and other external inquiries about billing, insurance, and account balances, helping explain payment options and resolve concerns. Accurate documentation, policy compliance, and effective use of client and internal systems support timely payment resolution and consistent customer service.

What you'll do

• Handle inbound and outbound calls and written inquiries
• resolve billing and insurance issues, account balances, denials, disputes, and eligibility questions
• review financial information and explain payment options or assistance programs
• document accounts and use internal and client systems
• follow applicable policies, procedures, and laws.

What we're looking for

Skills & competencies

healthcare customer service

customer service representative

remote work

texas

houston tx

revcycle careers

billing support

insurance questions

patient accounts

inbound and outbound calls

epic preferred

Work arrangement

• Weekend coverage required

Why this role

EPIC experience is preferred but not required; the next training class is expected to start in early 2027.

About the employer

RevCycle Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.