Senior Engineer I – Technical Support

Job overview

Senior Engineer I – Technical Support is an onsite role in San Jose, CA, with an annual base salary range of $70,304–$205,000. The engineer provides post-sales technical support for Microchip Frequency and Time Systems products, serving customers in military, industrial, financial, space, and frequency and time synchronization applications. Microchip describes its work as designing technology that powers products and systems around the world. The role troubleshoots timing and synchronization systems, guides customers through issue resolution, documents cases, and provides technical and applications support to customers and internal sales teams.

What you'll do

• Troubleshoot Frequency and Time Systems products
• interpret schematics, assembly drawings, and manufacturing procedures
• log and update customer cases in Salesforce
• develop solutions or workarounds and escalate critical cases
• communicate technical guidance and case updates
• document solutions
• provide front-line support to customers and internal sales teams
• deliver technical presentations and training
• perform data analysis using proprietary software.

What we're looking for

Skills & competencies

senior engineer i

technical support

san jose ca

microchip

frequency and time systems

timing and synchronization

customer support

troubleshooting

ntp

ptp

gps

gnss

no travel

annual salary $70,304-$205,000

Work arrangement

• Weekend coverage required

Benefits & perks

• Health benefits beginning day one
• retirement savings plans
• employee stock purchase plan with a two-year look-back feature
• restricted stock units and quarterly bonus payments are included in the stated compensation package.

Why this role

Requires a bachelor’s degree in electrical engineering or a related field, at least five years of relevant industry experience, and knowledge of frequency references and timing technologies including NTP, PTP, IRIG, GPS, and GNSS. The posting states no travel and requires U.S. citizenship, permanent U.S. residency, or protected-individual status for export-control access.

About the employer

Microchip is hiring for this role. Industry: Semiconductor and Related Device Manufacturing. Sector: 33.