Client Support Associate

Job overview

The Client Support Associate role is onsite in Rockton, IL, and pays $17.50–$18.50 per hour. Jackson Hewitt’s office team supports clients through their tax-service experience. This seasonal role helps create a welcoming client experience by engaging visitors, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients informed during wait times.

What you'll do

• Engage with clients visiting the office
• confirm appointments
• follow up with past and potential clients
• distribute marketing materials
• keep clients engaged during wait times
• provide basic computer troubleshooting as needed.

What we're looking for

Skills & competencies

seasonal client support

customer service

client engagement

appointment confirmation

client follow-up

marketing materials

basic computer skills

rockton il

jackson hewitt

$17.50–$18.50/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Earned wage access, employee discounts, flexible scheduling, advancement opportunities, training and development, healthcare, dental and vision options, Teladoc, identity theft protection, tax preparation training, PTIN registration reimbursement, continuing tax education, referral opportunities, and 401(k) with company match.

Why this role

Seasonal position; customer service or sales experience is preferred but not required. Flexible scheduling and training are offered.

About the employer

Jackson Hewitt - CCT is hiring for this role. Industry: Office Administrative Services. Sector: 56.