Bilingual Claims Specialist (Spanish)

Job overview

The Bilingual Claims Specialist (Spanish) is an onsite role based in Lakeland, FL, with a starting salary range of $20.84 to $26.05 per hour. This position supports the claims department at GEICO, a leading auto insurer, by providing essential coverage guidance and support to policyholders. This role exists to manage incoming claims, investigate details, and resolve customer concerns with empathy and care. The specialist contributes to the company's mission by ensuring policyholders receive efficient, high-quality service during critical moments, helping them navigate the claims process and return to the road safely.

What you'll do

• Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting customers back on the road.
• Resolve customer concerns, ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

What we're looking for

Skills & competencies

full-time

day shift

lakeland fl

spanish

bilingual

claims

insurance

customer service

onsite

weekend required

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and wellness benefits starting Day 1, 401(k) with 6% match, paid time off, 13 paid holidays, tuition assistance up to $5,250 annually, and licensing/continuing education support.

Why this role

Bilingual Spanish/English fluency required; 10% bilingual skill differential; 10% evening shift differential; 20% weekend differential; $1,500 sign-on bonus for licensed candidates.

About the employer

GEICO is hiring for this role. Industry: Claims Adjusting. Sector: 52.