Senior Support Engineer, SAP Ariba Downstream

Job overview

The Senior Support Engineer, SAP Ariba Downstream role is onsite in Herndon, VA; compensation is not specified. SAP NS2 provides specialized security and support for U.S. national security and critical-infrastructure customers. The engineer provides end-to-end technical support for SAP Ariba Downstream products, managing service requests, troubleshooting complex issues, and coordinating with support and development teams. Root-cause analysis, reusable knowledge content, and proactive improvements help deliver reliable support in a secure cloud environment.

What you'll do

• Manage service requests
• troubleshoot issues and perform root-cause analysis
• collaborate with support and development teams to resolve defects
• create reusable knowledge content
• identify proactive improvement opportunities
• support escalations, Priority 1 incidents, and rotational on-call coverage as needed.

What we're looking for

Skills & competencies

senior support engineer

sap ariba downstream

buying and invoicing

catalogs

guided buying

technical troubleshooting

secure cloud support

herndon va

sap ns2

u.s. citizen required

rotational on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• SAP describes flexible working models, health and well-being focus, and employee benefits
• specific eligibility and plan details are referenced externally.

Why this role

Requires U.S. citizenship; SAP NS2 does not offer visa sponsorship for this role. On-call coverage is rotational and as needed.

About the employer

SAP IT Business Systeme is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.