Manager, Service Desk
Compensation
$118k – $179k /yr
Employment type
Full-time
Work setting
On-site
Location
Simi Valley, CA
Schedule
Day shift
Posted
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Job overview
The Manager, Service Desk is an onsite role based in Simi Valley, CA, with compensation ranging from $117,500 to $179,250 per year. This position supports AeroVironment, a premier autonomous systems company, by overseeing IT service desk operations. This role manages daily service desk activities, ensuring end users receive high-quality technical assistance. The manager enforces service level agreements, optimizes ticketing workflows, and coaches staff to achieve consistent service levels across the organization's multi-site technical support team.
What you'll do
- Oversee daily Service Desk operations and frontline staff.
- Enforce Service Level Agreements (SLAs).
- Implement and maintain standard operating procedures.
- Analyze Service Desk activity and identify trends.
- Conduct performance evaluations and coaching for support staff.
What we're looking for
- Skills & competencies
- full-timeday shiftsimi valley caaerovironmentservice deskit managementonsiteautonomous systemstechnical supportitil
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, and vision insurance
- 401(k) with match
- paid time off
- holiday shutdown.
Why this role
Requires 5-7 years of IT support experience and 2-4 years of supervisory experience; ITIL certification required.
About the employer
AeroVironment is hiring for this role. Industry: Engineering Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Engineering Services
- Occupation code
- 15-1232.00
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Listing ID: 2ddb1717-31b3-4e53-8525-f8ae536e7cb8