Route Coverage Specialist (Route Support)

Job overview

The Route Coverage Specialist is an onsite role based in Boston, MA. Compensation ranges from $61,927.98 to $86,011.08 per year, supporting the service and management teams at UniFirst, an international leader in the garment services industry. This role exists to provide seamless service by covering delivery routes when regular Route Service Representatives are unavailable. The specialist will learn multiple routes, manage customer interactions, and ensure operational excellence through accurate invoicing and inventory audits.

What you'll do

• Develop proficiency across multiple routes, deliver garments and products to customers, provide excellent customer service, resolve customer requests independently, manage invoices, conduct inventory audits, maintain vehicle safety, and collaborate with service and management teams.

What we're looking for

Skills & competencies

full-time

day shift

boston ma

unifirst

route support

$61k-$86k/yr

customer service

logistics

onsite

no degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement.

Why this role

Dynamic, fast-paced environment with variety in daily routes and customer interactions.

About the employer

UniFirst is hiring for this role. Industry: Drycleaning and Laundry Services (except Coin-Operated). Sector: 81.