Customer Relations Representative

Job overview

The Customer Relations Representative role is onsite in Claremont, CA. Pay is $50,000–$70,000 per year. Eric Martinez’s State Farm agency serves its community and emphasizes client relationships and follow-through. The representative answers client questions, resolves concerns, maintains accurate records, and supports retention through proactive outreach. The role coordinates help with policy changes, billing, coverage, and claims, and may identify appropriate additional insurance or financial services solutions.

What you'll do

• Answer client questions and resolve concerns
• maintain accurate client records
• conduct proactive outreach and relationship-building
• coordinate assistance with policy changes, billing, and coverage
• support clients through claims
• identify appropriate additional insurance and financial services solutions.

What we're looking for

Skills & competencies

customer relations representative

claremont ca

eric martinez state farm agent

customer service

client retention

insurance

policy changes

billing questions

coverage needs

claims support

insurance license required

$50k–$70k/year

health insurance

401(k) matching

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus
• health insurance
• paid time off
• 401(k) matching
• dental insurance
• training and development.

Why this role

Insurance license(s) are required; the posting asks applicants to specify P&C, Life, and/or Health licenses. Insurance or financial services experience is preferred.

About the employer

Eric Martinez - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.