Customer Support Specialist — Client Experience

Job overview

The Customer Support Specialist works onsite in Overland Park, KS; compensation is $70,000 per year plus bonus, with stated on-target earnings of $75,000 and compensation increasing to $82,500 after 18 months. The role supports Steadily’s Client Experience team and its insurance service for landlords, lenders, and independent agents. The specialist handles policy-service questions and transactions accurately across carrier systems, helping customers resolve requests while maintaining reliable records and responsive support.

What you'll do

• Respond to high volumes of calls and emails from insureds, lenders, and agents
• handle billing inquiries, document requests, and policy changes
• process transactions across carrier systems
• maintain accurate Salesforce records
• complete clerical and administrative policy-servicing tasks
• troubleshoot customer issues through resolution.

What we're looking for

Skills & competencies

customer support specialist

client experience

insurance service

policy servicing

customer support

salesforce

calls and emails

overland park ks

steadily

$70k plus bonus

$75k ote

$82.5k after 18 months

Work arrangement

• Weekend coverage required

Benefits & perks

• Stock options
• three weeks of paid time off and six federal holidays
• medical, dental, vision, life, and disability insurance
• HSA and FSA
• 401(k)
• snacks and team lunches.

Why this role

The posting describes a full-time, in-office position and states that compensation increases to $82,500 after 18 months. One or more years of customer service or contact-center experience is preferred, not required.

About the employer

Steadily is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.