Visitor Services Coordinator, Smithsonian National Air and Space Museum

Job overview

The Visitor Services Coordinator role is onsite in Chantilly, VA, and also works at the National Air and Space Museum in Washington, DC. The stated annual salary range is $57,736–$65,435. The role is in the Visitor Services Division of the National Air and Space Museum’s Education and Visitor Experience Directorate. The coordinator supports museum operations and visitor experience by managing volunteer programming, providing visitor service, coordinating timed-entry operations, and maintaining volunteer records. The role helps ensure visitors’ first and last impressions of the museum are positive.

What you'll do

• Support volunteer programs and brief volunteers at Welcome Centers
• manage museum floor operations
• plan and implement Visitor Services operations
• serve visitors, staff, and volunteers
• coordinate across museum and Smithsonian offices
• provide direction and logistical support to volunteers
• maintain volunteer activity records
• support timed-entry operations at the Washington, DC museum location.

What we're looking for

Skills & competencies

visitor services coordinator

museum visitor services

volunteer management

volunteer training

customer service

timed entry

chantilly va

washington dc

smithsonian institution

$57,736–$65,435/year

trust fund appointment

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits may include health, dental, and vision insurance
• life insurance
• transit benefits
• annual and sick leave
• family-friendly leave
• a 403(b) retirement plan
• Smithsonian discounts
• child care
• and flexible spending accounts.

Why this role

The position is an indefinite Trust Fund appointment. The posting lists a closing date of August 19, 2026, or earlier if 150 applications are received.

About the employer

Smithsonian Institution is hiring for this role. Industry: Museums. Sector: 71.