Toyota Service Advisor / Writer

Job overview

The Toyota Service Advisor / Writer role is an onsite position in Waukegan, IL. The posting lists a $40,000–$60,000 annual salary range. The role supports the dealership’s automotive service department and customer experience. The advisor serves as the liaison between customers and the service department, documenting concerns, explaining recommendations and estimates, obtaining authorization, and coordinating work with technicians. The role helps ensure repairs are completed and communicated clearly while supporting customer satisfaction and dealership goals.

What you'll do

• Greet customers
• document vehicle concerns and service requests
• prepare repair orders
• recommend maintenance and services based on inspections
• communicate estimates, timelines, and recommendations
• obtain authorization for additional work
• coordinate workflow with technicians
• monitor repair progress and update customers
• review completed repairs
• maintain accurate repair orders
• schedule appointments and manage service traffic
• address customer concerns
• maintain knowledge of Toyota maintenance schedules, warranty policies, recalls, and service campaigns.

What we're looking for

Skills & competencies

toyota service advisor

service writer

automotive service

customer service

repair orders

maintenance recommendations

warranty

dealership

waukegan il

classic toyota

$40k–$60k/year

commission or bonus

401(k) match

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off and holidays
• 401(k) with company match
• paid manufacturer training and professional development
• employee discounts
• career advancement opportunities.

Why this role

The posting notes that evening and Saturday hours may be required.

About the employer

Classic Toyota is hiring for this role. Industry: General Automotive Repair. Sector: 81.