Shift Leader

Job overview

The Shift Leader role is onsite in Framingham, MA. Compensation is $16.50–$18.00 per hour. The franchisee operates a growing network of Dunkin’ locations and identifies shift leaders as a source of future assistant managers. The shift leader serves as a role model and assists the management team with the operation of a single shift. The position supports customer service and consistent restaurant operations while helping develop the team.

What you'll do

• Assist the management team with single-shift operations
• model friendly and positive conduct
• support customer service
• communicate effectively with team members and management
• contribute to restaurant operations.

What we're looking for

Skills & competencies

shift leader

dunkin’

framingham ma

full-time

restaurant operations

quick-service restaurant

customer service

team leadership

paid training

$16.50–$18/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, vacation and sick time for full-time employees, paid training, medical and dental insurance, voluntary vision and life insurance options, college degree program, employee discounts, and hotel discounts.

Why this role

The posting invites applicants to ask about a Fresh Start Bonus of up to $500 over the first year for applications after September 1, 2026.

About the employer

Dunkin 266 Concord Street Donuts LLC is hiring for this role. Industry: Full-Service Restaurants. Sector: 72.