Desktop Support Technician I – Mid

Job overview

The Desktop Support Technician I – Mid role is onsite in Washington, DC, with remote work from home when requested and for some planned maintenance activities. The target salary range is $56,000–$60,000 per year. TekSynap provides IT support staffing to augment its federal government customer’s teams. The technician provides advanced front-line service desk support, handles escalations, resolves complex issues, and mentors junior technicians. The role helps maintain responsive, high-quality support for client users, including executive-level personnel, while coordinating with Tier II and Tier III teams.

What you'll do

• Perform Tier I junior duties at advanced proficiency
• serve as the primary Tier I escalation point and coordinate with Tier II and Tier III teams
• troubleshoot complex technical issues
• review ticket quality and support trends
• recommend service improvements and maintain knowledge articles
• mentor junior technicians
• support Windows, macOS, iOS, and Android
• use ITSM systems for incident, change, and knowledge management
• provide professional support to executive-level users.

What we're looking for

Skills & competencies

desktop support technician

tier i support

service desk

escalation support

active directory

microsoft 365

windows

macos

washington dc

$56k–$60k

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k)
• life insurance
• short- and long-term disability
• vacation time and holidays.

Why this role

Schedule is Monday–Friday day shift, with possible evenings, weekends, and planned maintenance windows between 9 p.m. and 5 a.m. Requires 3–5 years of IT service desk or call center support and at least five years of hands-on Active Directory administration. Travel is less than 10%.

About the employer

TekSynap is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.