Customer Care Agent - Warroad, MN

Job overview

The Customer Care Agent is an onsite role based in Warroad, MN, with a pay rate of $23.00 to $29.00 per hour. This position supports the customer experience strategy at Marvin, a family-owned window and door manufacturer dedicated to creating better ways of living. This role exists to be the go-to expert for dealers and customers seeking support. The agent will guide users through product questions, warranty concerns, and system navigation while delivering a seamless and empathetic experience.

What you'll do

• Serve as primary contact for inquiries, educate dealer partners on software and warranty processes, own customer interactions from start to resolution, and support onboarding for new dealers.

What we're looking for

Skills & competencies

full-time

day shift

fargo nd

customer service

agent

relocation assistance

$23-$29/hr

manufacturing

marvin

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, paid holidays, paid parental leave, 401(k) match, $300 wellbeing account, Better Living Day, annual profit sharing, Brighter Days Fund.

Why this role

$1,500 sign-on bonus and relocation assistance provided.

About the employer

Marvin is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.