Technical Account Manager 3 – Major Incident Team

Job overview

The Technical Account Manager 3 – Major Incident Team role is hybrid; candidates must live within commuting distance of a designated NetApp office and work onsite as required. The posting gives a target salary range of $110,000–$125,000 USD. The role supports NetApp customers in realizing value from its data infrastructure solutions. The manager serves as a technical advisor and customer advocate, guiding adoption, technical health, and success planning. By coordinating with customers and internal teams, the role helps address escalations, improve product utilization, and support renewals and expansion opportunities.

What you'll do

• Consult with customers on NetApp products and services
• build technical success plans and customer relationships
• facilitate onboarding, adoption activities, and tailored demonstrations
• conduct technical health checks
• manage P1 escalations and share P2–P4 awareness
• use data insights to identify adoption risks
• assess customer assets and recommend optimization
• collaborate on renewal and expansion plans
• document and share technical best practices.

What we're looking for

Skills & competencies

technical account manager

major incident team

hybrid

morrisville nc

netapp

customer success

enterprise it

technical consultation

p1 escalations

product adoption

customer health checks

$110,000–$125,000

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes a comprehensive benefits package that may include health and life insurance, retirement or pension plans, paid time off, leave options, performance-based incentives, employee stock purchase plan, and restricted stock units
• offerings vary by region.

Why this role

Requires a bachelor’s degree or equivalent experience and five or more years of B2B customer-facing experience. Candidates must be able to obtain NetApp Certified Technical Support Professional certification or higher. The posting describes a hybrid work environment.

About the employer

NetApp is hiring for this role. Industry: Sports Teams and Clubs. Sector: 71.