Senior Manager, Managed Library Services

Job overview

The Senior Manager, Managed Library Services role is remote, with a Midwest location preferred and Eastern time zone availability requested. Compensation is $95,000–$105,000 per year, with performance bonus eligibility. The role leads professional services for pharmaceutical and life sciences clients at Copyright Clearance Center, an information solutions provider. The manager oversees embedded information and records/document support teams, client deliverables, and service operations. The role supports client satisfaction, contract renewals, staff development, and business growth through cross-functional coordination.

What you'll do

• Oversee assigned Information Management Services engagements
• coordinate delivery against client agreements and renewal activities
• manage staff performance, development, recruitment, and onboarding
• address employee relations escalations
• assess workload and resource needs
• maintain client relationships and support account retention.

What we're looking for

Skills & competencies

senior manager

managed library services

remote

midwest preferred

eastern time zone

copyright clearance center

pharmaceutical clients

life sciences

information management

team leadership

client relationships

$95,000–$105,000/year

performance bonus eligible

travel up to 10%

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance bonus eligibility
• the posting states that CCC provides excellent benefits.

Why this role

Remote role; Midwest location preferred; travel up to 10%.

About the employer

Copyright Clearance Center is hiring for this role. Industry: Other Business Service Centers (including Copy Shops). Sector: 56.