Customer Solutions Specialist

Job overview

The Customer Solutions Specialist position is onsite in Laconia, NH; compensation is not specified. The role works under the Customer Service Manager in a manufacturing environment, coordinating with customers and internal supply-chain, production, purchasing, and sales teams. The specialist manages customer orders and service issues while using data and reporting to support operational decisions. The role helps balance customer requirements with operational capabilities and improve customer outcomes and process efficiency.

What you'll do

• Maintain customer relationships through proactive communication and account management
• analyze demand, forecasts, inventory, and order trends
• use Excel, ERP systems, and reporting tools
• serve as the primary contact for inquiries, order management, delivery performance, and issue resolution
• coordinate with internal teams on customer requirements and service, quality, and delivery issues
• support continuous improvement
• maintain customer records and performance metrics
• identify risks and recommend solutions.

What we're looking for

Skills & competencies

customer solutions specialist

smiths tubular systems

laconia nh

customer service

order management

account management

supply chain

demand forecasting

excel

erp

crm

data analysis

Work arrangement

• Weekend coverage required

Why this role

The posting prefers a bachelor’s degree and 3–5 years of relevant experience; equivalent combinations of education and experience may be considered. Advanced Excel skills are requested.

About the employer

Smiths Tubular Systems - Laconia is hiring for this role. Industry: Fabricated Pipe and Pipe Fitting Manufacturing. Sector: 33.