Bilingual Customer Service Representative – Remote

Job overview

The Bilingual Customer Service Representative – Remote role is fully remote; the posting does not specify a remote geographic scope. Pay is $18–$20 per hour. The representative supports a New York City government agency initiative by responding to residents seeking information and assistance. The role handles inbound calls, records and routes service requests, provides information using knowledge resources, and escalates complex or urgent inquiries. It also documents interactions and completes after-call work while meeting call quality and customer satisfaction standards.

What you'll do

• Answer inbound resident calls about city services, information, and complaints
• log and route requests in CRM and case management systems
• identify needs and provide accurate information
• escalate complex, sensitive, or urgent inquiries
• meet call quality benchmarks
• document interactions
• stay current on service updates and procedures
• complete after-call notes, data entry, and confirmations.

What we're looking for

Skills & competencies

bilingual customer service representative

fully remote

english spanish required

inbound calls

government services

crm

case management

resident support

$18–$20 per hour

40 hours per week

day or evening shifts

weekend availability

tempositions

medical dental vision

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible employees may have health plan coverage, medical, dental, and vision plans, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, employee discounts, paid holidays, and longevity bonuses.
• Availability depends on assignment, schedule, employment length, and eligibility.

Why this role

English/Spanish fluency is required. The schedule is 40 hours per week, with days off between Tuesday and Thursday; weekend availability is required. Day or evening shifts are available, with a small potential need for overnight coverage.

About the employer

TemPositions is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.