Wellness Guest Services Front Desk Agent

Job overview

The Wellness Guest Services Front Desk Agent role is onsite in Litchfield, CT. Compensation is not specified. The role supports the Belden Bathhouse and the front desk at Belden House & Mews, working with the Wellness Manager and General Manager. The agent provides a welcoming, coordinated guest experience across wellness reception and hotel front desk services. The role supports bookings, arrivals, payments, guest inquiries, and collaboration with wellness and property teams.

What you'll do

• Greet and check in spa, bathhouse, and movement-class guests and members
• orient guests to facilities and protocols
• book, confirm, modify, and cancel treatments and classes
• process wellness charges and retail sales and post revenue to guest and member folios
• respond to wellness calls and inquiries
• maintain reception and relaxation areas
• restock linens and amenities
• support retail displays and inventory
• coordinate with wellness practitioners
• handle property calls, check-ins, check-outs, billing, emails, concierge requests, tours, guest concerns, shift checklists, inventory, and guest privacy procedures
• recommend wellness offerings and amenities
• share guest feedback with managers
• collaborate with wellness, rooms, food and beverage, and sales and marketing teams.

What we're looking for

Skills & competencies

wellness guest services

front desk agent

guest services

spa reception

wellness bookings

hotel front desk

guest check-in

guest check-out

litchfield ct

book4time

opera

retail sales

guest experience

Work arrangement

• Weekend coverage required

About the employer

Troutbeck Operator LLC is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.