Customer Advocate
Compensation
From $18 /hr
Employment type
Full-time
Work setting
On-site
Location
Addison, TX
Schedule
Day shift
Posted
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Job overview
The Customer Advocate is a hybrid role based in Addison, TX. The pay starts at $18/hour, and the role supports the company's mission to provide exceptional beverage distribution services. This role exists to resolve customer issues related to the self-service portal and provide support for order processing. It contributes to the team's goals by ensuring high customer satisfaction through faster resolution of inquiries and improved visibility into account-related issues.
What you'll do
- Navigate customers through the self-service portal
- answer account inquiries
- process orders and pick-ups
- research shortage claims
- scan and index credit files
- handle sales force changes.
What we're looking for
- Skills & competencies
- full-timeday shiftaddison tx$18/hrcustomer advocatebeverage distributionhybridcustomer support
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k), tuition assistance, wellness program, parental leave.
Why this role
Hybrid work arrangement after a 60-day in-office training period.
About the employer
Southern Glazer's Wine & Spirits is hiring for this role. Industry: Wine and Distilled Alcoholic Beverage Merchant Wholesalers. Sector: 42.
Additional details
- Industry sector
- 42
- Industry
- Wine and Distilled Alcoholic Beverage Merchant Wholesalers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 2d1c1650-63b4-45e6-a693-b080c496da11