Customer Experience Manager 2, Principal Advised Services
Compensation
$85k – $152k /yr
Employment type
Full-time
Work setting
On-site
Location
is a remote, OR
Schedule
Day shift
Posted
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Job overview
The Customer Experience Manager 2 is a remote or hybrid role based in the United States, supporting the Principal Financial Group team. The position offers a salary range of $84,600-$152,400 per year, focusing on leading customer experience specialists. This role manages daily service operations, monitors service metrics, and drives business results. The manager analyzes operational trends to improve efficiency, handles complex client escalations, and collaborates with business partners to align service models with organizational objectives.
What we're looking for
- Skills & competencies
- full-timeday shiftremotehybridcustomer experienceleadershipfinancial servicesoperationsprincipal financial group$84k-$152k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Flexible Time Off, Pension Eligible, bonus program, competitive benefits
About the employer
Principal Financial Group is hiring for this role. Industry: Portfolio Management and Investment Advice. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Portfolio Management and Investment Advice
- Occupation code
- 43-1011.00
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Listing ID: 2d00b1c2-85b5-4aef-a3bf-75186c71c359