Customer Service Specialist – Medical Office

Job overview

The Customer Service Specialist – Medical Office role is onsite in Huntsville, AL, with a full-time employment type. The stated pay range is $16–$20 per hour, based on experience. The position supports customer service and front-desk operations in a medical environment. The specialist helps patients navigate practice visits by managing check-in and check-out, appointments, records, inquiries, and payments. Accurate information handling and clear communication with patients and internal teams support an organized patient experience.

What you'll do

• Greet patients and visitors
• manage check-in and check-out, appointment scheduling, and patient information confirmation
• maintain medical records and follow privacy requirements
• use electronic health record systems such as Athena
• answer patient inquiries
• verify insurance eligibility
• collect copays
• create patient charts
• answer multi-line phones.

What we're looking for

Skills & competencies

customer service specialist

medical office

huntsville al

global team staffing

full-time position

$16–$20/hr

patient check-in

appointment scheduling

medical records

athena ehr

insurance verification

copay collection

multi-line phones

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or GED, 1–3 years of medical-office experience, and previous customer service experience. Spanish bilingual ability and electronic medical record experience are preferred.

About the employer

Global Team Staffing, LLC is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.