Customer Experience Coordinator (Per Diem)

Job overview

Customer Experience Coordinator (Per Diem) is an onsite role in Green Bay, WI. Compensation is not specified. The role supports Veterinary Emergency Group’s mission of helping people and their pets when they need it most. The coordinator shapes the customer experience before, during, and after veterinary emergency visits by managing communications, responding empathetically to concerns, coordinating with clinical staff, and supporting payment and follow-up processes.

What you'll do

• Greet customers in person, by phone, and online
• oversee calls, emails, and texts
• record details and route urgent medical calls to a doctor. Resolve concerns, keep nursing staff and doctors informed, discuss financial options and end-of-life decisions compassionately, process payments, follow up after visits, and capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

per diem

green bay wi

veterinary emergency group

customer service

veterinary emergency

customer communications

payment processing

rotating nights and weekends

flexible schedules

scrubs

employee referral program

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible work schedules, employee referral program, scrubs, company merchandise, and food in the fridge.

Why this role

Flexible schedules, employee referral program, scrubs, company merchandise, and food available at work; the posting describes VEG hospitals as open 24/7, 365 days a year.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.