Client Services Representative - Louisville KY
Employment type
Full-time
Work setting
On-site
Location
Louisville, KY
Schedule
Day shift
Posted
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Job overview
The Client Services Representative is an onsite position based in Louisville, KY. Compensation is not specified for this role, which supports the account management team at Arvato Bertelsmann. This role exists to manage customer accounts, ensuring service level agreements (SLAs) are met. It involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving.
What you'll do
- Support end-to-end shipment tracking
- monitor shipments using dashboards
- classify delivery exceptions
- assist with appointment scheduling
- communicate with carriers
- maintain and retrieve shipment documentation
- compile documentation for cases and escalations
- perform basic data checks.
What we're looking for
- Skills & competencies
- full-timeday shiftlouisville kyarvato bertelsmannclient serviceslogistics3plcustomer serviceexcelonsite
- Work arrangement
- Weekend coverage required
Benefits & perks
- 401(k) with company matching up to 6%, Paid Time Off, Flexible Spending Accounts, Employee Assistance Program.
Why this role
3PL/Logistics experience preferred, Intermediate Excel required
About the employer
Arvato Bertelsmann is hiring for this role. Industry: Office Administrative Services. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Office Administrative Services
- Occupation code
- 41-3091.00
You'll be redirected to the employer's application page.
Listing ID: 2ccdf129-922f-4ee5-9ae4-bf75c21fa448