Inbound Customer Support Representative / Virtual Receptionist

Job overview

The Inbound Customer Support Representative / Virtual Receptionist role is onsite in Quincy, IL; the posting explicitly states it is not remote. Full-time and part-time options are listed, with second shift from 3:00 p.m.–11:00 p.m. or third shift from 11:00 p.m.–7:00 a.m., on schedules that include weekends. Pay is $15 per hour. Midwest Answer provides personalized, around-the-clock answering and client support services.

What you'll do

• Answer and screen inbound calls using client-specific greetings and scripts
• collect and document caller information
• follow account protocols for dispatch, emergency escalation, appointment scheduling, or message taking
• maintain call-flow metrics
• enter service tickets
• communicate with clients and internal teams
• and participate in quality assurance and coaching.

What we're looking for

Skills & competencies

inbound customer support

virtual receptionist

quincy il

$15/hr

second shift 3–11 p.m.

third shift 11 p.m.–7 a.m.

weekend schedule

call handling

emergency dispatch

appointment scheduling

medical and dental coverage

paid time off

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Full-time employees may receive medical and dental coverage, paid vacation and sick time, a 401(k) with company match, holiday double pay, weekend shift differential, and employee referral bonuses.

Why this role

The posting offers second- and third-shift schedules and both full-time and part-time employment options.

About the employer

Alarm Systems is hiring for this role. Industry: Telephone Answering Services. Sector: 56.