Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Louisville, KY, paying $15–$16 per hour. The position serves as an ambassador for the Hilton Garden Inn Northeast and supports hotel guests throughout their stay. The role helps deliver accurate, courteous guest service by managing check-in and checkout, answering questions, handling reservations and payments, and coordinating guest communications with other hotel departments.

What you'll do

• Respond to guest inquiries in person and by phone
• complete check-in and checkout procedures
• post payments and maintain accurate guest accounts
• accept reservations and communicate rates
• use suggestive selling techniques to support room occupancy and revenue
• answer calls and arrange wake-up calls or paging
• manage front-desk cash
• process guest mail and messages
• provide gift shop information and sales
• maintain department logs and assist other hotel departments.

What we're looking for

Skills & competencies

front desk agent

louisville ky

hilton garden inn northeast

hotel guest services

check-in

checkout

reservations

cash handling

guest relations

telephone support

$15–$16/hr

hospitality

full-time

Work arrangement

• Weekend coverage required

Why this role

Hourly pay of $15–$16. The role includes guest-facing front desk, reservation, cash-handling, and hotel communication duties.

About the employer

Hilton Garden Inn Northeast is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.