Patient Services Advocate

Job overview

The Patient Services Advocate role is onsite in Cary, NC. Compensation is not specified. The full-time position supports patient interactions at a FastMed urgent care clinic. FastMed’s mission is to provide an accessible, affordable, compassionate healthcare experience. The advocate helps patients navigate the clinic experience from check-in through check-out. By greeting patients, supporting registration and insurance verification, communicating wait times, and accurately recording charges and payments, the role helps clinics provide organized and responsive service.

What you'll do

• Greet arriving patients
• answer incoming calls and determine callers’ needs
• guide patients through registration and insurance verification
• use the patient queue to communicate wait times
• assist with patient feedback collection
• record charges and payments
• and prepare the daily deposit and reconciliation log.

What we're looking for

Skills & competencies

patient services advocate

full-time

cary nc

fastmed

urgent care

patient experience

patient registration

insurance verification

front office

medical billing

customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Quarterly incentive plan
• paid vacation and sick time accruing from the first day
• medical, dental, vision, and other wellness benefits
• and 401(k) with company match.

About the employer

FastMed is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.