Customer Support Specialist
Compensation
$55k – $65k /yr
Employment type
Full-time
Work setting
On-site
Location
Seattle, WA
Schedule
Day shift
Posted
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Job overview
The Customer Support Specialist is an onsite role in Seattle, WA, with an annual salary of $55,000–$65,000. This position supports the customer experience team at Grid. The role exists to provide clear and accurate assistance to users of the Grid financial app. By troubleshooting issues, gathering feedback, and collaborating with internal product and engineering teams, the specialist ensures a seamless and satisfying experience for customers while helping to improve the company's financial products.
What you'll do
- Respond to customer inquiries via email and chat
- troubleshoot issues
- report product feedback
- guide customers through product adoption.
What we're looking for
- Skills & competencies
- full-timeday shiftseattle wacustomer supportfintechgridcustomer servicetroubleshootingon-site$55k-$65k/yr
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k)
Why this role
Fast-growing fintech company; downtown Seattle office.
About the employer
Grid is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 43-4051.00
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Listing ID: 2cab5148-12f9-49f1-9dfd-b69d70ea4814