Front Desk Representative

Job overview

The Front Desk Representative role is onsite in Glendale, AZ. Compensation is not specified. The position supports Optima Medical's patient-facing medical group, which provides primary and specialty healthcare services across Arizona and Nevada. The representative helps patients navigate check-in and appointments while keeping insurance and patient information current. Accurate front-office coordination supports timely access to care and effective clinic operations.

What you'll do

• Verify insurance coverage
• collect past-due balances and copayments at check-in
• answer phones and relay messages
• confirm patient appointments
• schedule initial and follow-up appointments
• enter and update patient and insurance information.

What we're looking for

Skills & competencies

front desk representative

medical reception

patient check-in

insurance verification

appointment scheduling

patient records

customer service

electronic medical records

glendale az

optima medical

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental benefits
• 401(k)
• paid holidays
• growth opportunities, leadership and mentoring, and career-development resources.

Why this role

The posting requires customer service experience and a high school diploma or GED; medical front-office experience is preferred. Experience with an electronic medical record system is listed.

About the employer

Optima Medical is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.