Account Solution Manager

Job overview

The Account Solution Manager is an onsite role based in Salt Lake City, UT, with compensation not specified. This position supports the Delivery department at Filevine, a Legal AI company, by managing customer relationships and product adoption. The role exists to ensure long-term customer retention and satisfaction by acting as a strategic partner for a portfolio of clients. The Account Solution Manager orchestrates cross-divisional support, manages contract renewals, and resolves complex issues to maximize the value customers receive from the Filevine platform.

What you'll do

• Drive solutions for customers from contract through renewal
• become an expert in the Filevine suite of products
• network internally to solve large-scale issues
• analyze customer usage data
• manage implementation processes
• manage contract renewal processes
• hold critical conversations with customers
• develop deep working relationships with stakeholders.

What we're looking for

Skills & competencies

full-time

day shift

salt lake city ut

account management

customer success

b2b

legal tech

onsite

retention

strategic planning

problem solving

negotiation

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, & Vision Insurance
• Maternity & paternity leave
• Short & long-term disability
• Company swag

Why this role

Requires 3-5 years of experience in account management or customer success; must be able to work in office 5 days a week.

About the employer

Filevine is hiring for this role. Industry: Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology). Sector: 54.