Senior Manager, Customer Support

Job overview

Senior Manager, Customer Support is a role in San Francisco, CA, with a stated compensation range of $205,000–$250,000 plus bonus. The posting describes Crusoe’s customer support team as supporting Crusoe Cloud, its high-performance computing service. Crusoe’s mission is to accelerate the abundance of energy and intelligence. The manager leads and develops support engineers, builds processes for resolving complex technical issues, and works with customers and internal teams to improve service. The role strengthens support for enterprise customers using cloud infrastructure, GPU compute, and AI workloads.

What you'll do

• Hire, lead, and develop support engineers
• coach direct reports
• build repeatable processes for diagnosing issues involving integrations, APIs, analytics, and product performance
• create internal tools and workflows
• use escalation and customer feedback data to improve outcomes
• collaborate across functions
• engage customers
• define and monitor KPIs.

What we're looking for

Skills & competencies

customer support

support engineering

cloud infrastructure

gpu compute

ai/ml

technical leadership

san francisco ca

crusoe

compensation range

bonus

restricted stock units

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Equity and restricted stock units
• paid time off, holidays, and leave programs
• health, dental, and vision insurance
• HSA contributions
• paid parental leave
• disability and life insurance
• professional development
• tuition reimbursement
• wellness support
• commuter benefits
• cell phone stipend
• 401(k) match
• volunteer time off
• global travel insurance
• daily meals allowance.

Why this role

The role requires technical depth in cloud infrastructure and leadership experience; the posting also lists global travel insurance as a benefit.

About the employer

Crusoe is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.