Process Management Associate, Provider Operations

Job overview

The Process Management Associate, Provider Operations role is based in Tempe, AZ, with a hybrid schedule requiring three in-office days per week. Base pay is $87,188–$114,434 per year. The role supports Oscar Health’s Network Operations Team; Oscar describes its mission as improving the health-insurance experience for its members. The associate analyzes and improves business processes to increase efficiency and effectiveness across provider operations. Working with cross-functional stakeholders, the role maps workflows, develops process documentation and improvement strategies, tracks performance, and identifies automation opportunities with Technology, Product, and Engineering teams.

What you'll do

• Analyze existing processes through mapping and data collection
• identify improvement opportunities
• gather stakeholder requirements and objectives
• develop process documentation, standard operating procedures, and workflow diagrams
• apply process-management methods such as Lean Six Sigma to identify bottlenecks and waste
• facilitate improvement workshops
• lead or participate in improvement projects
• monitor process metrics and trends
• prepare reports and recommendations
• collaborate with Technology, Product, and Engineering on automation opportunities
• maintain awareness of process-management practices and trends.

What we're looking for

Skills & competencies

process management associate

provider operations

network operations

process improvement

workflow mapping

lean six sigma

process automation

tempe az

oscar health

hybrid

$87,188–$114,434/year

three office days

thursday in office

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 11 paid holidays
• paid sick time
• paid parental leave
• 401(k) participation
• life and disability insurance
• paid wellness time and reimbursements
• unlimited vacation program and annual performance bonuses.

Why this role

Hybrid schedule requires three office days weekly, including Thursdays; the other two office days are flexible. The posting also states eligibility for annual performance bonuses and Oscar’s unlimited vacation program.

About the employer

Oscar Health is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.