Complex Care Coordinator — BMC Clinic and Southampton Shelter

Job overview

The Complex Care Coordinator — BMC Clinic and Southampton Shelter role is in person in Boston, MA, with pay of $22.25–$35.60 per hour based on experience. Boston Health Care for the Homeless Program provides health care access and services to people and families experiencing homelessness in greater Boston. The coordinator manages care for high-risk patients and provides case management and outreach in clinics and other settings. The role helps patients navigate health care, benefits, housing, transportation, and community services while coordinating with multidisciplinary care teams.

What you'll do

• Coordinate care for a panel of 25–50 high-risk patients and provide walk-in case management as site needs require
• work with clinic teams
• conduct approved outreach and accompany patients to appointments or other destinations
• document encounters and outreach
• develop patient-centered goals and care plans
• assist with benefits, housing, transportation, and other services
• support appointment adherence and referrals
• help patients complete MassHealth applications
• coordinate transitions and post-discharge follow-up
• participate in case conferences and training
• and use data to evaluate outcomes.

What we're looking for

Skills & competencies

complex care coordinator

boston ma

boston health care for the homeless program

full-time

bmc clinic

southampton shelter

care coordination

case management

homeless health care

mobile outreach

$22.25–$35.60/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Time off program
• health, dental, and vision insurance
• 403(b) retirement savings plan
• discounted pre-tax MBTA pass
• additional compensation for demonstrated bilingual proficiency. Benefits are prorated for part-time employees.

Why this role

The posting specifies 40 hours, Monday–Friday, including up to two evenings per week, and travel to outreach and multiple sites. A bachelor’s degree in a behavioral health field or at least three years of relevant professional experience is required.

About the employer

Boston Health Care for the Homeless Program is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.