Front Office Manager

Job overview

The Front Office Manager role is onsite in Ann Arbor, MI, with compensation of $45,000–$55,000 per year. The Kensington Hotel seeks to create exceptional guest experiences through its Front Office team. This hands-on manager leads daily front desk operations, develops team members, resolves guest concerns, and oversees operational and financial processes to support service quality and hotel performance.

What you'll do

• Manage daily Front Office operations
• maintain service standards and address guest requests and complaints
• interview, hire, train, coach, and develop team members
• monitor guest feedback and performance
• prepare forecasts and reports
• assist with budgets and revenue management
• oversee supplies, inventory, systems, and Lost and Found
• coordinate with Sales.

What we're looking for

Skills & competencies

front office manager

ann arbor mi

the kensington hotel

hotel operations

front desk

guest service

team leadership

revenue management

flexible schedule

$45k–$55k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Free meal with each shift
• IHG Employee Discount Program
• health, dental, vision, and life insurance
• short- and long-term disability
• 401(k).

Why this role

The role includes a free meal with each shift and an IHG Employee Discount Program.

About the employer

Graham Hotel Systems is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.