Shift Leader

Job overview

The Shift Leader role is onsite in Rochester, NY. Pay is $18–$23 per hour, including tips. The position supports Jersey Mike’s MC Branded, a franchise group serving customers with sub sandwiches and customer service while expanding across Rochester and Buffalo. The Shift Leader oversees workers and operations during scheduled shifts to help ensure service runs smoothly. The role provides direction and coaching, handles cash and equipment checks, and addresses customer and employee concerns while maintaining health and safety standards.

What you'll do

• Provide direction and feedback to workers
• train and coach new employees
• inspect equipment and report repair or replacement needs
• check cash drawers and prepare bank deposits
• ensure health and safety standards are followed
• address customer and employee complaints
• resolve worker conflicts
• foster a positive work environment.

What we're looking for

Skills & competencies

shift leader

rochester ny

jersey mike’s

restaurant operations

team leadership

employee training

customer service

cash handling

food safety

$18–$23/hr including tips

career advancement

medical dental vision for eligible staff

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance for team members working 30 or more hours weekly
• weekly pay including paid training
• flexible schedules
• career advancement opportunities
• 401(k) matching.

Why this role

New hires begin as trainees and complete an expedited training system. Quick-service restaurant experience is preferred but not required. The stated pay includes tips.

About the employer

Henrietta NY is hiring for this role. Industry: Limited-Service Restaurants. Sector: 72.