Customer Care Supervisor

Job overview

The Customer Care Supervisor role is onsite in Marble Falls, TX, with standard operating hours and some travel within the assigned area potentially required. Compensation is not specified. Pinnacle Propane is a propane distribution business operating in nine U.S. states and emphasizes customer service to customers and employees. The supervisor leads and develops Customer Care Representatives, monitors service quality and performance, and coordinates with field and program leaders. The role helps ensure customer calls, orders, and inquiries are handled promptly and accurately while improving service processes across assigned centers or branches.

What you'll do

• Manage daily performance of Customer Care Representatives
• monitor call-answer, first-call resolution, and service-level goals
• review metrics and set expectations
• manage staffing and schedules
• coach staff and address performance issues
• provide backup call coverage during high volume or staffing shortages
• resolve escalated complaints
• coordinate with field leaders
• identify recurring issues
• deliver training
• support quality assurance and process improvement
• monitor policy and privacy compliance
• use CRM, ERP, and telephony/reporting systems.

What we're looking for

Skills & competencies

customer care supervisor

marble falls tx

pinnacle propane

customer service

team leadership

call center

customer complaints

quality assurance

staff training

crm

erp

some area travel

medical benefits

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental insurance
• life insurance
• paid community volunteering day
• paid time off and company holidays
• employer retirement contributions.

Why this role

Full-time role with standard operating hours; some travel within the assigned area may be required. Requires a high school diploma or GED and 4–5 years of customer service experience with increasing responsibility.

About the employer

Pinnacle Propane is hiring for this role. Industry: Fuel Dealers. Sector: 45.