Custom Orders Representative

Job overview

The Custom Orders Representative is an onsite role based in Racine, WI. Compensation is not specified for this position, which supports the customer service department at Uline, Inc. This role exists to support custom and drop-ship orders by serving as a liaison between vendors and customers. The representative ensures timely production and delivery while providing exceptional customer service.

What you'll do

• Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
• Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
• Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
• Review and edit customer artwork for their custom orders to ensure it is production ready.

What we're looking for

Skills & competencies

full-time

day shift

racine wi

uline

customer service

custom orders

drop ship

adobe illustrator

photoshop

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance coverage, 401(k) with 6% employer match, multiple bonus programs, paid holidays, and tuition assistance.

Why this role

On-site fitness center, walking paths, and tuition assistance program.

About the employer

Uline, Inc. is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.