Customer Service Specialist

Job overview

The Customer Service Specialist role is onsite in Dunkirk, NY. Compensation is listed as $16–$17 per year in the source posting. Lake Shore Bank’s branch team serves customers with banking transactions and information about bank products and services. The specialist provides customer service, completes and balances transactions, and helps customers identify relevant products and services. The role supports branch goals through accurate transaction handling, follow-up, referrals, and compliance with bank policies and controls.

What you'll do

• Welcome customers and process banking transactions
• provide information about products and services and refer suitable options
• balance daily transactions and verify cash totals
• answer questions and follow up within 24 hours
• complete customer onboarding when assigned
• maintain product knowledge
• support branch activities and daily controls
• maintain cash supplies and complete compliance training.

What we're looking for

Skills & competencies

customer service specialist

banking

branch transactions

cash handling

customer support

dunkirk ny

lake shore bank

full-time

product referrals

bank compliance

customer onboarding

Work arrangement

• Weekend coverage required

Why this role

The posting requires customer service and cash-handling experience, computer familiarity, confidentiality, and knowledge of bank procedures and regulatory requirements.

About the employer

LAKE SHORE BANK is hiring for this role. Industry: Commercial Banking. Sector: 52.