Customer Success Manager

Job overview

Customer Success Manager is an onsite role in Eugene, OR. The posting lists hourly pay of $24.00–$31.25, approximately $50,000–$65,000 annually at 40 hours per week. The role supports iHomefinder’s Customer Success team and its real estate technology clients. The manager helps clients adopt and get value from the platform, addresses issues before they lead to cancellations, and shares customer feedback across teams to improve retention and the client experience.

What you'll do

• Conduct proactive client outreach by phone, email, and video
• lead account reviews and feature walkthroughs
• recommend platform features and settings
• guide onboarding and adoption
• troubleshoot and connect clients with support teams
• monitor account health and cancellation risk
• identify renewal and upgrade opportunities
• maintain Salesforce records
• and share client feedback with internal teams.

What we're looking for

Skills & competencies

customer success manager

ihomefinder

eugene or

real estate technology

client retention

saas

onboarding

account health

salesforce

$24–$31.25 per hour

medical and dental

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision and life insurance, 401(k) with company match, PTO, sick leave, and paid parking at the downtown Eugene office.

About the employer

iHomefinder is hiring for this role. Industry: Web Search Portals and All Other Information Services. Sector: 51.