Support Center Engineer II

Job overview

The Support Center Engineer II role is onsite in Saratoga Springs, NY, near Albany. Pay is $65,000–$80,000 per year. The role provides managed-services customers with technical support so they can use essential equipment and systems.

What you'll do

• Triage and troubleshoot client issues by phone, chat, email, or tickets
• document end-user information
• support computers and mobile devices
• provide connectivity support
• install and configure software
• support customer systems and networks
• provide Tier 1, Tier 2, and some Tier 3 support
• ensure backups are completed
• maintain documentation
• install, configure, maintain, and monitor operating systems, VoIP, storage, virtual, mobile, server, Microsoft 365, and network environments
• troubleshoot patching and backup jobs.

What we're looking for

Skills & competencies

support center engineer ii

saratoga springs ny

redshift recruiting

managed services

tier 1 support

tier 2 support

tier 3 support

windows

linux

$65k–$80k/year

Work arrangement

• Weekend coverage required

Why this role

Participates in a 24-hour on-call support rotation and provides remote and/or onsite customer support.

About the employer

redShift Recruiting, LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.