Service Desk II
Compensation
$19.65 – $19.65 /hr
Employment type
Full-time
Work setting
On-site
Location
Indianapolis, IN
Schedule
Day shift
Posted
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Job overview
The Service Desk II role is onsite in Indianapolis, IN; pay is $19.65 per hour. SelectQuote’s stated purpose is helping customers protect the people they value, including through insurance services. This technical support role keeps internal associates equipped and able to work by troubleshooting hardware, software, network, and telecom issues. It resolves tickets, supports onboarding and system access, and serves as an escalation contact for Service Desk Level I.
What you'll do
- Troubleshoot hardware and software for in-office and remote associates
- resolve tickets and update work logs
- manage equipment inventory
- support custom CRM and VoIP environments and monitor networked equipment. Set up systems and onboarding equipment, maintain Active Directory objects and reporting access, support office audio/visual systems, and interact with third-party support.
What we're looking for
- Skills & competencies
- service desk iitechnical supporthardware troubleshootingsoftware supportticketing systemactive directoryvoipcrm supportindianapolis in$19.65 per hourselectquote
- Work arrangement
- Weekend coverage required
Why this role
Requires two or more years in a technology-oriented role and six months of PC hardware troubleshooting experience; bachelor’s degree preferred.
About the employer
SelectQuote, Inc. is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Direct Health and Medical Insurance Carriers
- Occupation code
- 15-1232.00
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Listing ID: 2c0402e3-3938-487e-9806-10a27d245dd7