Shift Leader

Job overview

The Shift Leader role is onsite in Norwich, NY, and pays $16.25–$19.00 per hour, plus tips. The Wolak Group operates more than 90 Dunkin’ franchise locations and serves coffee, beverages, baked goods, and snacks. The Shift Leader helps deliver consistent guest service and operational performance by modeling service standards, coaching employees, and ensuring assigned duties are completed. The role supports safe, quality food and drink service and a positive guest experience.

What you'll do

• Role-model and lead the team in delivering guest service
• train and coach new and existing employees
• ensure team members complete assigned duties and serve safe, quality food and drinks.

What we're looking for

Skills & competencies

shift leader

the wolak group

norwich ny

full-time

dunkin’ franchise

guest service

team leadership

employee training

coaching

food safety

quality drinks

$16.25–$19/hr

tips

tuition reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• Tuition reimbursement through Southern New Hampshire University, career development, ongoing training, health, dental and vision coverage, 401(k), paid time off, and free or discounted food and beverages, subject to eligibility.

Why this role

Compensation depends on skills and prior experience. Benefits and tuition reimbursement are subject to eligibility requirements.

About the employer

Dunkin' @ The Wolak Group - Mirabito-Norwich is hiring for this role. Industry: Snack and Nonalcoholic Beverage Bars. Sector: 72.