Merchandise and Customer Support Specialist

Job overview

The Merchandise and Customer Support Specialist role is onsite in Cape Coral, FL, with pay of $15–$18 per hour. Community Based Sales and Assistance describes a customer-facing role assisting people buying, selling, and pawning merchandise. The specialist provides respectful, accurate service across customer transactions and communications, learns to evaluate a range of merchandise, and maintains an organized showroom. The role supports customer relationships and store sales and service goals.

What you'll do

• Welcome customers and adapt communication to their needs
• assist with buying, selling, pawning, and redeeming merchandise
• learn to identify and evaluate valuables
• complete transactions according to company policies and regulations
• explain loan terms and store policies
• respond to calls and messages
• merchandise and organize the showroom
• test and prepare items for sale.

What we're looking for

Skills & competencies

merchandise and customer support specialist

cape coral fl

community based sales and assistance

customer service

retail sales

pawning

merchandise evaluation

jewelry

precious metals

showroom

training

$15–$18/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid vacation and sick time after eligibility requirements
• paid holidays
• ongoing paid training and professional development
• advancement opportunities
• employee discounts.

Why this role

The posting says pawn-industry experience is not required and describes training in product evaluation, customer service, and applicable regulations. English/Spanish bilingual ability is highly preferred.

About the employer

Community Based Sales and Assistance is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.