Lab Services Specialist / Member Support Specialist Trainee

Job overview

The Lab Services Specialist / Member Support Specialist Trainee role is onsite in Boston, MA, at One Medical’s 50 Staniford location. Starting pay is $21.50 per hour; after successful completion of clinical training and required education or certifications within the first six months, pay starts at $24 per hour. One Medical provides primary care through in-office services, on-site labs, and virtual care. The trainee supports patients and the care team at the front desk and in the lab while completing clinical training. The role helps create a smooth office experience and, after training, contributes to specimen collection and other clinical support services.

What you'll do

• Support patient intake, check-in and check-out, scheduling, insurance verification, paperwork, and front-of-house duties
• maintain office spaces and supplies
• participate in team huddles and problem solving
• learn One Medical technology and electronic medical records
• complete sponsored clinical training and required state education or certifications within six months
• obtain sponsored BLS certification within 60 days where applicable. After successful training, provide venipuncture and other listed clinical support services.

What we're looking for

Skills & competencies

lab services specialist trainee

member support specialist trainee

patient support

phlebotomy training

venipuncture training

primary care

boston ma

one medical

onsite

full-time

$21.50 per hour starting

$24 per hour after training

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid sabbatical after five years
• One Medical memberships
• employee assistance program
• medical, dental, and vision plans
• commuter benefits
• PTO cash-out option
• 401(k) match
• emergency childcare credit
• paid parental leave
• basic life and disability insurance.

Why this role

No phlebotomy or medical assistant experience required; full training provided; high school diploma or equivalent and at least one year of customer- or patient-facing experience required; 40 hours per week with 8-hour shifts generally between 7:30 AM and 6:30 PM.

About the employer

One Medical is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.